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MCMH staff strengthens team through education

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Throughout Summer 2017, the Madison County Memorial Hospital (MCMH) Revenue Cycle team completed the 2017 Patient Access Recertification 90-minute education webinar and the 2017 Billing Specialist Recertification 90-minute webinar administered through HomeTown Health University, www.hthu.net.

“The goal of our annual recertification webinars is to provide Revenue Cycle staff in hospitals, physician offices and healthcare networks across the United States, with pertinent information on what’s happening right now in the industry that relates to how they perform their jobs, as well as best practice recommendations ranging from customer service to job requirements and compliance with various aspects of Revenue Cycle rules and governance,” says Meghan Williams, HTHU Customer Relations Coordinator, “We bring in the best in industry experts and time-sensitive topics which are directly related to what healthcare staff are seeing happening inside their facility and strive to ensure hospitals have firm educational knowledge in which to process and adapt to changes successfully.”

The 2017 Patient Access Recertification provided education to Patient Access personnel with more about their role in the Patient Experience, successfully obtaining patient information, utilizing proper occurrence codes and other system codes, conducting daily audits, as well as legal guidelines related to minor consent in their state.

The 2017 Billing Specialist Recertification provided education for billing personnel related to working Accounts Receivables, claim lines with zero balances, key considerations for behavioral health billing. Additionally, the Recertification provided training on consolidated billing for hospitals with Swing-beds/Skilled Nursing Facilities, billing considerations for CRNAs and vaccines.

Each Recertification affords the attending staff member 0.2 hours of Continuing Education Units approved by IACET.

“The Madison Revenue Cycle Teams commitment to maintaining their education, keeping informed on recent and ongoing industry changes, considering best practices and ways to implement those practices among their staff, is a commitment worth honoring and recognizing. Making education a priority for their whole team is a priority that will help their staff succeed in their daily work and establish a foundation of success for their department and facility,” said Kristy Thomson, COO of HomeTown Health.

“I have never seen a hospital team so dedicated to making their business office and revenue cycle the best and most efficient it could be. They work hard every day and are committed to providing great customer service and care for their community. HomeTown Health is proud to work with them as they continue to provide excellent care and service!” said Sandy Sage, Revenue Analyst, HomeTown Health, LLC.

About HomeTown Health University, www.hthu.net – HomeTown Health University was established in 2008 as the educational arm of HomeTown Health, LLC. The purpose was to make education readily available and in a timely and cost-effective way for rural hospitals in the state of Georgia. HTHU quickly expanded into various educational topics ranging from Revenue Cycle to Quality & Compliance, and has continued to evolve to cover a wide-range of industry updates and best practices for healthcare personnel. HTHU now serves over 15,000 students nationwide through their online education platform at www.hthu.net – partnering with industry experts and educational trainers to ensure high-quality education is available to the facilities which need it the most.

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