If A Patient Or A Patient’s Family Has A Compaint About Service, Who Should The Complaint Be Made To And In What Form?Sep 20th, 2011 | By Submitted | Category: Editorials
Madison County Memorial Hospital encourages anyone will a concern or a complaint to notify the Risk Management department as soon as possible. For record keeping purposes, we prefer complaints to be in writing, but it is not required. Your name is kept confidential. We will conduct a thorough investigation to find the root cause of the problem and take the necessary corrective action.
Just as we keep your name confidential, we must also keep minor employee disciplinary actions confidential too. Divulging disciplinary action, even to the complainant, can cause a major disruption to the organization’s morale and future effectiveness and that defeats the purpose of the action. Our goal is to follow up with you within three business days. The following are ways you can express your concerns or complaint:
By letter: Madison County Memorial Hospital309 NE Marion Street Madison, Florida 32340 Attn: Risk Management Department
By phone:850-253-1969 or 850-253-1971
In person:Go to the office of the Administrative Assistant, 3rd door on the right as you enter the front entrance, and ask to speak with the hospital Risk Manager. If the Risk Manager is unavailable, you will be referred to one of the other Senior Managers or Nurse Managers.
Our goal is to provide safe, quality, and compassionate care. If we fail to meet your expectations, please notify us.